Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | H | O | Z | R | C | I | Q | Y | U | E | G | W | N | T |
| K | N | W | W | B | F | A | U | T | Z | X | E | O | N | T |
| J | W | O | H | L | V | O | V | K | Z | C | I | E | C | X |
| L | C | U | I | D | K | M | I | O | Z | T | I | A | Q | R |
| Y | I | T | X | T | G | G | W | F | S | T | T | Q | G | A |
| H | N | K | V | E | O | F | T | E | A | N | D | P | V | V |
| T | A | T | J | L | M | M | U | P | O | Y | M | F | N | K |
| A | P | B | I | I | B | Q | E | C | X | J | A | I | M | H |
| P | T | W | D | M | K | B | E | L | I | S | T | E | N | O |
| M | N | E | A | S | B | Y | V | A | O | G | V | Y | N | K |
| E | O | T | A | K | E | O | W | N | E | R | S | H | I | P |
| W | D | X | B | U | S | C | O | R | D | Q | T | Z | S | N |
| A | N | N | O | I | T | U | L | O | S | R | C | N | M | T |
| M | W | I | K | V | E | M | U | S | S | A | T | N | O | D |
| J | R | H | Q | Y | U | M | Y | V | L | M | U | L | C | C |
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