Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| O | C | P | E | I | U | I | L | B | D | H | T | K | E | W |
| B | N | J | I | D | Y | I | X | S | N | C | C | J | N | C |
| K | S | O | P | H | S | Q | F | D | Z | Q | A | S | O | M |
| Q | D | W | I | T | S | M | I | L | E | Y | T | H | I | S |
| U | Q | I | E | T | E | R | L | D | C | D | N | O | T | H |
| O | O | N | U | B | O | U | E | J | U | T | O | U | S | S |
| O | X | Z | K | Y | P | M | G | N | I | I | C | U | E | W |
| T | N | E | I | T | A | P | E | B | W | I | E | J | U | L |
| C | K | X | C | S | E | M | I | L | D | O | Y | N | Q | E |
| N | S | L | M | C | P | H | Y | J | O | I | E | A | K | C |
| H | C | I | N | A | P | T | N | O | D | R | D | K | S | H |
| Y | A | N | T | P | Q | A | X | C | V | K | T | B | A | O |
| E | T | H | I | T | S | O | L | U | T | I | O | N | C | T |
| G | Y | O | C | E | E | M | U | S | S | A | T | N | O | D |
| A | E | Y | Z | S | I | C | Y | O | G | T | A | Y | M | C |
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