Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | F | G | S | E | R |
| I | O | T | S | M | M | H | X | C | N | M | C | Y | X | X |
| Q | N | N | A | S | K | Q | U | E | S | T | I | O | N | O |
| E | T | C | T | K | D | X | X | Z | Y | P | G | N | D | T |
| V | A | Y | V | R | E | Y | E | C | O | N | T | A | C | T |
| S | S | F | H | F | O | O | V | M | L | O | A | S | I | N |
| N | S | M | I | L | E | L | W | B | P | G | T | S | A | K |
| G | U | O | R | G | I | N | E | N | W | A | Z | O | H | J |
| S | M | Y | L | S | A | P | X | M | E | Y | T | Q | N | Y |
| G | E | T | T | U | A | U | S | F | O | R | B | H | Q | Q |
| K | Y | E | T | T | T | B | K | A | W | T | S | O | Y | J |
| U | N | H | I | V | H | I | D | G | B | T | I | H | Y | G |
| R | Y | E | O | U | T | F | O | D | D | E | A | O | I | W |
| M | N | M | K | T | Z | H | V | N | G | U | Y | B | N | P |
| T | H | Z | X | F | H | I | W | C | G | Y | G | N | X | K |
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