Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | A | R | S | O | L | U | T | I | O | N | G | K | P | R |
| N | N | C | Y | U | R | G | N | B | U | V | Q | G | Y | R |
| T | A | O | V | Q | W | O | E | X | Z | V | Q | H | C | Y |
| Q | A | R | I | U | T | Y | I | U | X | P | T | G | N | X |
| Q | S | K | Y | T | W | D | T | R | O | A | T | E | D | U |
| M | K | K | E | L | O | R | A | M | P | J | T | O | E | Z |
| D | Q | Z | Y | O | V | M | P | M | V | S | N | K | M | M |
| V | U | W | E | L | W | F | E | L | I | T | M | J | U | X |
| H | E | N | C | V | O | N | B | L | P | M | G | O | S | K |
| G | S | W | O | S | Q | A | E | A | O | E | D | M | S | K |
| S | T | R | N | E | G | A | N | R | Z | R | I | X | A | B |
| U | I | L | T | S | Z | I | S | S | S | L | T | X | T | E |
| Q | O | R | A | V | C | Q | Q | H | E | H | N | N | N | A |
| A | N | R | C | F | K | B | D | R | C | H | I | Y | O | F |
| B | H | C | T | K | S | S | X | A | J | P | A | P | D | C |
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