Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | J | T | C | A | T | N | O | C | E | Y | E | B | M | G |
| H | N | D | Y | J | E | S | O | L | U | T | I | O | N | R |
| O | O | D | Y | K | M | Y | P | W | P | N | B | O | C | R |
| C | I | O | A | Z | U | U | I | S | I | A | I | I | F | W |
| M | T | I | Z | M | S | R | H | H | Q | T | N | J | J | Y |
| T | S | H | Y | W | S | S | S | V | O | A | K | A | H | I |
| O | E | N | G | H | A | B | R | M | P | K | J | Y | Y | X |
| T | U | E | K | Y | T | P | E | T | I | V | J | H | W | L |
| W | Q | T | O | I | N | L | N | P | S | L | D | T | P | F |
| Y | K | S | P | P | O | O | W | F | A | C | E | A | X | C |
| K | S | I | H | R | D | T | O | O | L | T | S | P | V | Y |
| Y | A | L | T | P | F | C | E | F | C | F | I | M | P | I |
| T | P | N | M | E | X | T | K | Q | Z | I | I | E | E | E |
| Z | O | L | I | V | O | S | A | K | A | T | E | Z | N | F |
| C | A | B | C | P | A | E | T | I | I | C | A | T | C | T |
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