Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | P | P | I | H | S | R | E | N | W | O | E | K | A | T |
| W | V | O | M | D | L | U | X | E | F | Y | X | S | N | C |
| Y | U | M | Y | H | T | A | P | M | E | F | K | O | T | B |
| W | N | S | Y | J | K | Q | F | C | C | Q | I | L | N | C |
| O | Z | E | K | C | E | B | O | H | U | T | X | U | D | Y |
| H | E | H | T | L | K | N | A | E | O | O | B | T | G | J |
| L | M | Z | I | S | T | B | S | M | C | C | W | I | F | H |
| Z | U | M | X | A | I | T | E | I | Y | I | M | O | K | N |
| I | S | G | C | X | I | L | N | P | E | D | Q | N | H | P |
| C | S | T | I | O | O | A | L | G | A | P | I | Z | S | E |
| U | A | W | N | R | P | G | V | O | E | T | U | M | W | J |
| E | T | X | T | T | J | I | Y | X | V | G | I | M | R | W |
| P | N | N | N | W | Z | Q | S | Y | Q | A | C | E | G | X |
| S | O | O | Z | D | V | O | Z | N | P | B | B | M | N | X |
| C | D | M | U | B | V | H | E | N | D | V | X | S | J | T |
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