Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | Q | E | B | D | T | S | H | F | I | L | Y | G | W | P |
| O | N | S | W | N | O | C | T | Y | X | J | O | Y | Q | I |
| F | T | O | U | O | O | X | A | F | Z | W | Q | H | U | H |
| L | K | W | I | K | Z | I | N | T | V | Z | J | T | E | S |
| A | S | J | M | T | A | V | T | T | N | N | R | A | Q | R |
| T | M | L | E | D | O | C | Q | S | D | O | X | P | A | E |
| Y | N | S | Y | M | X | M | I | B | E | M | C | M | A | N |
| W | P | O | D | Z | U | P | E | N | I | U | Z | E | A | W |
| G | R | G | I | V | F | P | E | L | A | U | Q | E | Y | O |
| V | M | H | P | T | A | R | I | E | O | P | J | K | G | E |
| P | U | I | N | T | U | S | I | L | B | R | T | N | S | K |
| S | H | F | I | U | T | L | U | I | I | P | T | N | A | A |
| W | E | E | H | E | Q | T | O | M | O | T | C | N | O | T |
| D | N | O | N | D | E | M | U | S | S | A | T | N | O | D |
| T | M | L | F | Z | C | Q | O | T | P | S | I | K | C | C |
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