Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | R | J | X | S | O | L | U | T | I | O | N | V | L | C |
| R | Y | T | N | S | E | M | U | S | S | A | T | N | O | D |
| W | H | H | C | E | M | J | W | J | K | J | B | N | T | O |
| G | O | F | T | I | T | E | S | P | M | H | T | L | A | N |
| R | W | A | V | A | T | S | O | D | U | R | R | S | K | T |
| Z | C | H | S | Y | P | P | I | P | O | U | K | U | E | P |
| G | I | A | Y | J | X | M | T | L | M | Q | X | Y | O | A |
| T | N | E | I | T | A | P | E | B | U | S | E | L | W | N |
| W | C | V | M | H | L | M | E | E | O | C | R | K | N | I |
| W | K | E | F | V | O | X | S | O | O | C | E | U | E | C |
| E | F | F | A | T | F | T | R | N | W | M | O | Q | R | A |
| W | S | O | I | H | I | C | T | E | E | L | I | M | S | R |
| P | X | O | P | O | U | A | N | L | F | Z | Q | V | H | J |
| A | N | W | N | L | C | X | L | N | L | Q | M | Y | I | E |
| C | T | K | W | T | T | X | C | R | B | E | N | R | P | N |
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