Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | B | O | B | D | B | Y | J | N | X | P | V | T | P | F |
| N | N | N | P | Y | A | H | T | G | G | D | O | I | W | V |
| O | Y | O | S | M | J | Q | T | E | I | V | H | J | C | W |
| I | B | I | I | V | Q | E | L | I | M | S | C | Q | N | L |
| T | I | T | E | T | Q | Z | Z | H | R | U | G | E | T | D |
| U | C | S | X | Q | O | T | Z | E | H | W | T | C | E | K |
| L | N | E | J | D | E | M | N | B | S | S | N | Y | M | X |
| O | P | U | G | M | C | W | E | L | I | I | E | D | U | P |
| S | H | Q | W | T | O | P | M | L | I | C | S | A | S | Z |
| A | N | K | W | E | A | Z | P | X | O | L | D | A | S | Y |
| Q | M | S | K | T | E | B | A | N | B | R | Q | U | A | K |
| F | I | A | I | D | V | D | T | U | S | N | T | C | T | I |
| B | T | E | O | L | B | A | H | O | U | R | M | N | N | E |
| I | N | A | F | D | C | R | Y | F | S | J | N | U | O | J |
| T | C | E | H | T | C | I | N | A | P | T | N | O | D | C |
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