Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | N | G | O | J | O | I | I | O | Q | G | O | B | R | E |
| D | O | N | T | A | S | S | U | M | E | J | N | A | Y | G |
| O | T | N | W | V | O | P | Z | P | P | E | D | H | M | Y |
| N | A | B | T | K | C | B | C | T | T | G | T | H | Z | Q |
| T | K | S | V | R | Y | J | N | S | D | A | V | K | V | H |
| P | E | N | K | F | O | O | I | S | P | Z | G | F | Z | K |
| A | O | Y | O | Q | O | L | O | M | X | B | D | D | V | E |
| N | W | S | E | I | U | B | E | P | A | T | I | E | N | T |
| I | N | T | K | C | T | E | O | M | N | L | G | K | A | W |
| C | E | X | Q | N | O | U | S | L | O | K | H | V | Y | X |
| Z | R | B | M | R | Z | N | L | T | W | T | R | I | E | M |
| S | S | M | I | L | E | E | T | O | I | H | I | Z | L | S |
| F | H | G | V | K | P | C | X | A | S | O | K | O | N | Z |
| F | I | M | V | H | I | E | S | R | C | G | N | Y | N | J |
| J | P | G | B | W | E | C | K | N | M | T | U | Q | O | R |
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