Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | L | Y | K | C | X | F | T | D | J | E | M | L | D | C |
| E | K | U | S | Q | P | W | N | N | S | J | O | H | O | O |
| W | N | C | C | S | I | O | E | E | Q | Q | G | N | N | Z |
| A | O | I | R | O | H | V | I | T | H | B | T | I | T | V |
| I | I | N | N | L | S | O | T | S | R | R | K | Q | A | C |
| T | T | A | F | U | R | A | A | I | O | K | P | B | S | O |
| R | S | P | P | T | E | U | P | L | E | L | I | M | S | X |
| B | E | T | J | I | N | I | E | I | O | E | W | Y | U | O |
| V | U | N | C | O | W | M | B | H | D | J | R | A | M | T |
| C | Q | O | U | N | O | L | Y | H | T | A | P | M | E | C |
| Q | K | D | Q | T | E | Y | E | C | O | N | T | A | C | T |
| Q | S | X | I | J | K | Y | O | E | T | T | E | O | V | U |
| R | A | O | R | J | A | C | G | S | P | H | M | F | X | T |
| T | N | E | M | V | T | S | D | J | F | I | V | F | Z | X |
| M | Q | W | I | I | E | Y | H | J | L | H | Q | B | R | D |
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