Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | C | C | N | S | O | R | T | F | G | H | H | V | M |
| D | O | N | T | A | S | S | U | M | E | M | K | F | N | I |
| O | Y | N | I | Y | E | M | T | F | G | B | R | M | M | X |
| N | N | A | T | D | N | O | I | T | U | L | O | S | P | I |
| T | J | O | B | R | Z | X | L | L | L | E | N | G | Q | N |
| P | C | C | I | E | O | I | S | B | E | V | H | V | F | E |
| A | I | A | S | T | M | L | I | S | T | E | N | G | H | Y |
| N | U | C | T | M | S | B | E | P | A | T | I | E | N | T |
| I | H | C | U | N | F | E | J | M | F | H | L | N | A | A |
| C | Y | E | G | C | O | H | U | W | O | L | R | S | J | P |
| C | D | R | D | I | D | C | X | Q | D | T | X | D | T | F |
| Y | Y | H | T | A | P | M | E | L | K | Y | I | L | A | D |
| Y | M | N | V | K | G | R | T | Y | T | S | K | O | Z | A |
| P | I | H | S | R | E | N | W | O | E | K | A | T | N | T |
| Q | Y | B | L | I | Q | U | P | V | J | S | O | A | W | O |
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