Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | X | T |
| R | N | J | Q | H | V | Q | Y | Y | R | S | U | N | N | Q |
| U | H | O | D | J | V | B | E | M | K | S | M | E | Q | R |
| J | X | Q | I | P | K | C | A | Q | B | Z | I | I | N | L |
| N | Q | O | M | T | O | L | U | L | V | T | Z | E | L | V |
| I | O | H | Y | N | O | E | S | G | A | T | T | W | E | E |
| R | J | W | T | Q | S | M | M | P | V | S | L | Z | M | K |
| R | A | A | X | T | A | O | E | P | I | F | F | D | U | W |
| T | C | W | I | V | H | B | L | L | A | C | J | B | S | R |
| T | C | O | M | V | T | B | W | U | O | T | O | O | S | L |
| D | N | P | L | E | J | Y | I | X | T | R | H | W | A | B |
| R | W | D | J | L | E | D | M | V | D | I | T | Y | T | L |
| E | N | H | A | V | Q | M | I | O | Z | R | O | N | N | Y |
| I | I | U | G | Q | S | H | C | S | S | K | Y | N | O | K |
| N | P | N | B | D | C | I | N | A | P | T | N | O | D | C |
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