Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | O | I | T | U | L | O | S | N | C | C | S | M | W | C |
| X | C | E | Z | A | E | M | U | S | S | A | T | N | O | D |
| H | K | A | S | K | Q | U | E | S | T | I | O | N | X | O |
| Z | A | B | V | P | B | Q | C | T | Z | C | T | Z | S | N |
| R | T | A | W | K | G | D | T | C | E | R | J | A | U | T |
| G | V | N | K | J | J | V | L | J | O | P | A | R | M | P |
| T | K | S | B | A | C | Y | R | L | I | S | T | E | N | A |
| T | A | K | E | O | W | N | E | R | S | H | I | P | R | N |
| C | M | R | P | O | O | M | M | M | Y | B | G | W | I | I |
| L | T | V | A | P | O | Q | I | J | P | G | Y | R | X | C |
| P | U | A | T | T | P | L | E | J | D | A | T | T | R | K |
| U | L | V | I | U | E | Y | E | C | O | N | T | A | C | T |
| U | S | O | E | W | O | C | C | Y | R | H | W | H | L | X |
| K | N | Z | N | O | C | N | B | P | Z | L | M | A | Y | C |
| K | X | G | T | T | B | M | P | H | R | U | U | D | I | U |
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