Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | O | V | G | J | W | L | R | Y | T | Q | Z | H | N | T |
| D | N | T | B | E | E | J | Y | T | I | J | R | M | N | B |
| F | H | O | K | V | L | N | H | K | V | D | Q | E | T | H |
| V | O | X | I | C | R | V | T | U | C | Y | I | Z | S | B |
| Z | S | T | N | T | K | I | A | P | J | T | J | E | O | N |
| X | X | E | C | B | O | C | P | F | A | C | R | I | L | C |
| E | Z | T | L | U | V | M | M | P | Z | K | A | C | U | I |
| T | A | K | E | O | W | N | E | R | S | H | I | P | T | N |
| T | K | V | T | Q | F | B | D | L | F | M | U | N | I | A |
| T | A | K | H | N | N | D | I | E | O | X | I | M | O | P |
| T | K | Z | G | Q | A | S | A | S | X | R | S | L | N | T |
| L | Z | L | L | Q | T | J | U | T | P | R | T | V | E | N |
| J | W | E | Y | E | C | O | N | T | A | C | T | N | E | O |
| N | C | A | N | K | E | M | U | S | S | A | T | N | O | D |
| G | Z | W | N | O | I | T | S | E | U | Q | K | S | A | C |
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