Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| D | S | O | L | U | T | I | O | N | H | H | M | G | R | F |
| T | T | O | X | A | A | H | V | V | G | Z | X | U | N | J |
| A | S | K | Q | U | E | S | T | I | O | N | X | O | P | R |
| K | T | D | X | Y | B | U | S | T | G | U | I | M | S | Y |
| E | Y | E | C | O | N | T | A | C | T | T | T | L | Q | P |
| O | E | B | H | F | E | D | C | T | O | W | G | V | U | S |
| W | M | G | J | L | F | C | E | M | J | T | Z | N | J | I |
| N | U | A | I | A | D | B | E | P | A | T | I | E | N | T |
| E | S | M | O | D | A | L | B | M | S | E | P | P | E | F |
| R | S | H | H | L | O | U | I | Z | P | F | L | E | K | B |
| S | A | V | U | R | Z | Z | O | S | V | A | I | Y | H | R |
| H | T | Y | T | H | D | O | J | X | T | L | T | Z | I | C |
| I | N | N | I | J | E | M | W | B | G | E | C | H | G | U |
| P | O | U | S | O | L | U | R | J | W | X | N | R | Y | C |
| C | D | O | N | T | P | A | N | I | C | S | P | O | B | K |
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