Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | N | S | P | Y | W | G | R | B | J | V | Y | N | O | T |
| A | N | A | H | C | U | E | M | B | V | H | K | E | N | P |
| K | S | O | L | U | T | I | O | N | T | O | I | E | N | S |
| E | X | K | I | P | G | E | K | L | Z | V | I | Z | N | L |
| O | Y | E | Q | T | L | A | H | H | G | T | M | E | H | E |
| W | T | E | W | U | O | G | L | R | A | S | T | S | E | S |
| N | M | W | C | X | E | M | K | P | N | S | L | M | M | D |
| E | C | S | R | O | J | S | E | A | I | G | J | D | U | F |
| R | M | H | A | M | N | B | T | L | W | P | S | Q | S | K |
| S | Z | P | Z | O | D | T | C | I | O | S | N | D | S | E |
| H | M | A | A | O | C | U | A | Y | O | R | H | C | A | V |
| I | I | I | P | T | S | A | A | C | F | N | T | Y | T | V |
| P | R | I | L | L | H | I | J | M | T | R | N | N | N | Q |
| F | T | K | T | E | C | Y | V | N | Z | B | M | B | O | L |
| N | J | B | W | B | C | I | N | A | P | T | N | O | D | C |
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