Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | T | F | U | Y | E | B | A | O | G | C | W | L | J | F |
| U | N | A | S | K | Q | U | E | S | T | I | O | N | U | Q |
| V | D | O | K | D | R | Q | Z | G | O | G | W | X | D | Z |
| E | F | F | I | E | Y | E | C | O | N | T | A | C | T | C |
| B | J | O | E | T | O | J | M | A | K | W | W | O | P | M |
| M | O | L | H | M | O | W | O | P | T | G | M | V | R | C |
| H | N | F | E | Q | X | M | N | B | A | Z | N | D | P | I |
| E | V | O | L | L | K | S | E | E | P | T | J | P | E | N |
| P | O | F | I | U | Z | P | N | L | R | Y | H | N | C | A |
| U | I | I | U | T | A | L | I | E | O | S | W | Y | N | P |
| I | K | I | T | T | U | S | V | L | I | R | H | U | T | T |
| L | D | V | I | P | T | L | O | I | E | M | T | I | D | N |
| K | Z | E | N | E | G | V | O | M | B | E | X | N | P | O |
| W | N | I | N | R | E | M | U | S | S | A | T | N | O | D |
| T | O | P | Q | V | U | M | W | L | H | K | K | T | T | C |
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