Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | P | S | A | S | K | Q | U | E | S | T | I | O | N | C |
| T | O | I | N | T | E | M | U | S | S | A | T | N | O | D |
| U | U | W | H | E | I | Y | E | L | B | D | X | N | W | O |
| K | Y | P | L | S | T | L | E | K | Z | I | T | L | E | N |
| V | P | I | M | F | R | S | X | C | L | R | V | L | Y | T |
| W | T | I | Q | L | E | E | I | C | O | H | W | S | Q | P |
| F | L | R | F | M | A | B | N | L | R | N | Z | Y | K | A |
| E | Y | H | T | A | P | M | E | W | F | S | T | T | I | N |
| X | T | W | N | D | D | M | O | P | O | V | G | A | P | I |
| X | X | J | X | B | O | V | S | L | A | E | K | P | C | C |
| M | L | T | M | T | O | N | U | Y | M | T | K | T | D | T |
| E | A | F | I | L | N | T | T | V | N | O | I | A | D | P |
| H | W | O | N | D | I | O | H | G | V | C | M | E | T | J |
| M | N | V | F | O | N | T | X | B | Q | N | E | W | N | A |
| D | C | Y | N | F | C | X | P | G | G | K | U | X | X | T |
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