Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | L | G | J | M | L | L | T | R | X | S | N | Q | R | T |
| B | N | R | G | E | A | J | A | J | V | N | B | W | N | C |
| Z | K | O | X | T | M | O | K | T | C | P | H | E | D | A |
| H | W | A | I | M | S | E | E | N | I | S | I | J | D | T |
| E | X | S | O | T | G | D | O | T | N | T | M | R | P | N |
| P | M | K | N | S | O | P | W | L | A | G | E | R | Z | O |
| H | O | Q | E | J | Q | M | N | P | P | R | U | B | G | C |
| T | H | U | T | C | Y | F | E | V | T | C | P | P | W | E |
| X | E | E | S | A | H | B | R | L | N | D | M | O | B | Y |
| O | T | S | I | R | T | O | S | E | O | N | F | O | A | E |
| U | F | T | L | G | A | Y | H | L | D | R | S | O | U | I |
| A | I | I | Y | B | P | R | I | I | F | C | T | O | C | W |
| Z | A | O | Q | X | M | I | P | M | E | C | R | N | Y | T |
| G | U | N | F | O | E | M | U | S | S | A | T | N | O | D |
| J | Y | B | N | O | I | T | U | L | O | S | R | P | K | C |
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