Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | K | W | F | W | H | N | W | Q | Q | U | X | K | S | C |
| Z | Y | T | O | T | E | M | U | S | S | A | T | N | O | D |
| D | Z | H | S | O | L | U | T | I | O | N | B | N | E | O |
| E | X | W | T | Q | D | I | T | R | N | K | T | F | G | N |
| Q | T | H | T | A | J | O | S | H | Z | R | Q | N | D | T |
| Q | F | O | F | J | P | P | N | T | O | C | O | T | T | P |
| P | U | G | Q | L | O | M | P | L | E | I | X | C | I | A |
| T | N | E | I | T | A | P | E | B | T | N | A | M | G | N |
| K | B | P | A | J | E | M | O | S | W | T | U | O | S | I |
| Y | M | E | I | H | O | J | E | G | N | K | M | H | O | C |
| Y | J | F | Z | T | Z | U | J | O | C | F | P | R | O | E |
| L | H | X | I | W | Q | H | C | O | S | D | B | X | L | P |
| Z | K | O | F | K | X | E | E | W | A | U | K | I | D | G |
| Y | N | Q | S | Z | Y | A | M | Y | A | I | M | O | K | A |
| S | T | A | K | E | O | W | N | E | R | S | H | I | P | K |
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