Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | I | Y | D | B | C | I | N | A | P | T | N | O | D | C |
| W | N | H | N | W | C | A | W | T | Z | M | F | I | O | D |
| T | U | E | V | E | T | F | Z | P | U | N | A | N | N | P |
| A | J | T | I | N | T | C | D | B | Y | X | T | S | T | I |
| E | A | Y | M | T | O | S | A | U | T | R | F | D | A | H |
| X | K | R | K | D | A | I | I | T | O | E | P | W | S | S |
| C | S | A | G | U | E | P | T | L | N | M | O | X | S | R |
| R | Y | H | T | A | P | M | E | S | J | O | E | F | U | E |
| O | U | S | V | Z | O | M | M | B | E | B | C | E | M | N |
| C | Y | C | F | O | O | I | N | S | V | U | V | E | E | W |
| N | D | U | M | T | L | K | H | R | U | O | Q | T | Y | O |
| P | N | C | I | E | E | I | X | O | C | I | A | K | I | E |
| D | G | O | S | Q | L | N | O | I | T | U | L | O | S | K |
| Q | N | X | J | J | H | M | K | P | J | T | Y | N | V | A |
| S | K | H | J | X | F | P | K | M | T | R | T | Y | G | T |
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