Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | O | Q | E | I | B | Z | J | L | Z | Q | T | W | E | N |
| D | O | N | T | A | S | S | U | M | E | Q | N | J | Y | A |
| O | D | N | P | U | M | S | E | D | U | E | F | P | E | S |
| N | N | Z | T | I | A | X | S | U | T | O | I | T | C | O |
| T | O | I | L | R | D | O | Q | S | J | H | F | J | O | L |
| P | I | E | Y | R | O | W | I | K | S | S | G | U | N | U |
| A | T | H | H | D | K | L | B | R | B | E | D | Y | T | T |
| N | S | X | T | O | V | H | E | U | Z | B | O | I | A | I |
| I | E | R | A | K | E | N | P | M | F | V | E | P | C | O |
| C | U | V | P | Y | W | J | A | L | O | K | H | M | T | N |
| Z | Q | E | M | O | E | D | T | W | T | T | N | W | W | A |
| X | K | B | E | X | T | P | I | A | P | A | I | K | D | H |
| X | S | K | B | E | F | T | E | D | E | L | B | O | F | K |
| D | A | N | U | G | A | I | N | L | X | Z | R | L | N | D |
| T | C | W | B | C | B | K | T | Q | U | J | J | I | U | Q |
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