Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | D | N | Q | K | C | I | N | A | P | T | N | O | D | C |
| T | A | K | E | O | W | N | E | R | S | H | I | P | O | J |
| U | S | Q | Y | I | C | G | C | C | R | E | Q | N | N | E |
| Q | K | O | E | M | P | A | T | H | Y | S | T | A | T | D |
| C | Q | F | C | C | O | E | M | S | R | R | T | Z | A | R |
| O | U | L | O | Q | I | O | T | B | O | T | V | X | S | H |
| S | E | U | N | E | A | B | J | L | E | L | I | M | S | V |
| T | S | M | T | Y | J | C | E | G | I | N | N | O | U | K |
| O | T | J | A | J | U | M | Y | P | A | S | L | G | M | R |
| M | I | X | C | W | O | B | N | X | A | U | T | A | E | K |
| E | O | G | T | T | R | I | X | V | T | T | T | E | I | O |
| Y | N | L | I | E | N | X | Q | I | C | T | I | C | N | A |
| H | T | O | O | P | W | F | O | E | R | A | Q | E | C | B |
| S | N | Z | B | A | F | N | M | T | W | U | V | O | N | T |
| Y | U | L | X | R | P | G | P | J | L | S | A | R | X | T |
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