Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | A | G | V | N | C | I | N | A | P | T | N | O | D | C |
| O | K | H | V | U | Z | O | B | S | P | M | E | L | O | J |
| N | E | T | S | I | L | D | P | B | D | L | S | N | N | N |
| Z | D | C | Y | E | U | R | I | Y | I | P | T | Z | T | K |
| Y | Z | A | M | D | N | H | H | M | Z | R | L | B | A | N |
| Q | G | T | N | O | A | T | S | H | O | T | S | N | S | O |
| T | F | N | M | P | A | M | R | L | P | U | A | O | S | I |
| M | X | O | A | P | B | O | E | Y | G | N | J | I | U | T |
| S | V | C | M | Z | P | M | N | E | D | B | W | T | M | S |
| T | S | E | L | E | O | P | W | R | K | Q | X | U | E | E |
| Z | Z | Y | F | T | H | S | O | Y | R | T | S | L | R | U |
| T | N | E | I | T | A | P | E | B | X | E | P | O | L | Q |
| H | V | O | F | B | G | Q | K | E | Z | W | N | S | C | K |
| B | N | D | D | Q | A | D | A | E | H | A | Z | K | O | S |
| N | H | L | N | X | D | R | T | Z | E | M | I | P | C | A |
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