Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | W | B | Q | S | S |
| C | O | T | A | K | E | O | W | N | E | R | S | H | I | P |
| U | N | N | R | S | V | Y | R | F | N | S | M | M | V | I |
| J | T | S | T | S | K | M | E | V | O | O | I | A | U | N |
| K | A | O | G | R | G | Q | T | C | O | D | L | R | E | D |
| C | S | L | P | T | O | L | U | M | O | E | E | F | F | C |
| L | S | U | D | W | M | L | B | E | Y | N | F | O | E | R |
| I | U | T | R | F | G | U | E | L | S | I | T | H | Y | T |
| S | M | I | W | T | Z | M | P | M | N | T | P | A | F | M |
| T | E | O | E | J | P | I | A | X | O | X | I | H | C | G |
| E | X | N | Y | A | Y | B | T | G | X | T | J | O | O | T |
| N | Z | N | T | I | F | F | I | R | L | K | I | Y | N | S |
| S | F | H | G | M | B | Q | E | A | B | T | Z | O | A | P |
| J | Y | E | K | P | B | R | N | L | N | I | F | G | N | O |
| I | M | I | B | R | M | G | T | U | B | J | V | K | C | H |
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