Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| S | N | O | D | R | F | R | T | C | D | C | B | M | J | O |
| N | N | B | C | C | J | Y | N | X | Q | Z | Q | T | Y | J |
| O | T | O | P | D | C | Z | E | X | P | O | N | H | U | E |
| I | V | X | I | C | C | Q | I | K | X | J | T | U | N | F |
| T | Q | H | H | T | D | Z | T | P | E | A | Y | E | Q | O |
| S | D | R | S | I | O | L | A | S | P | L | T | Q | E | J |
| E | B | V | R | S | H | M | P | M | B | S | I | Y | M | G |
| U | J | V | E | O | Y | L | E | C | I | E | E | M | U | T |
| Q | Z | Q | N | L | G | R | B | L | T | C | C | G | S | O |
| K | K | B | W | U | L | E | P | T | O | Z | M | H | S | O |
| S | L | W | O | T | W | A | C | N | W | R | S | Z | A | M |
| A | C | Z | E | I | W | H | T | J | O | I | T | F | T | O |
| D | B | B | K | O | M | A | B | D | D | L | W | N | N | S |
| C | P | M | A | N | C | G | K | V | J | D | N | J | O | R |
| E | T | T | T | T | C | I | N | A | P | T | N | O | D | C |
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