Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | L | U | W | M | A | X | T | I | T | Z | G | U | D | C |
| V | Y | I | F | N | C | Q | N | I | X | J | J | F | O | W |
| S | L | H | I | M | O | T | E | Q | U | M | P | N | N | F |
| Y | F | Y | T | A | P | I | I | C | H | T | T | I | T | N |
| F | B | B | Q | A | A | V | T | Z | U | R | N | L | A | L |
| T | Y | X | F | Z | P | N | A | U | O | T | O | C | S | N |
| F | C | Z | E | J | L | M | P | L | L | D | I | I | S | N |
| C | N | A | V | C | Z | Q | E | I | K | O | T | N | U | S |
| R | Z | C | T | Z | M | M | B | S | S | Z | S | A | M | C |
| C | N | T | I | N | O | D | M | T | F | M | E | P | E | M |
| Q | R | V | N | T | O | I | I | E | L | P | U | T | N | N |
| O | T | L | I | M | L | C | S | N | C | P | Q | N | E | M |
| R | J | O | A | E | R | P | E | X | N | L | K | O | H | I |
| Q | N | B | J | A | J | S | J | Y | L | D | S | D | U | D |
| P | I | H | S | R | E | N | W | O | E | K | A | T | S | Q |
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