Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | X | S | Q | K | D | Z | I | T | D | X | B | B | A | N |
| U | S | Z | B | Q | J | G | B | L | E | J | T | I | N | O |
| E | K | E | U | B | E | K | D | L | M | A | Y | O | T | H |
| C | T | C | A | T | N | O | C | E | Y | E | I | A | P | F |
| E | P | B | D | G | C | C | C | Q | C | T | K | S | C | T |
| V | Z | U | Z | Z | M | D | D | C | O | E | T | K | I | P |
| K | B | S | R | Z | R | T | P | M | O | N | U | Q | N | P |
| J | Y | H | T | A | P | M | E | W | E | V | U | U | A | R |
| Z | N | E | T | S | I | L | N | I | W | U | Q | E | P | A |
| V | U | S | K | T | O | E | T | E | L | I | M | S | T | I |
| V | N | N | N | R | R | A | W | O | V | D | L | T | N | O |
| M | I | O | T | S | P | L | K | P | U | Y | F | I | O | E |
| H | L | N | H | E | M | U | S | S | A | T | N | O | D | W |
| N | O | I | B | S | O | L | U | T | I | O | N | N | T | D |
| C | P | Q | R | A | R | H | J | R | X | V | K | I | I | B |
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