Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | K | Z | P | H | W | B | N | C | T | F | F | L | Y | T |
| V | N | A | F | V | Z | F | B | M | F | M | R | T | N | N |
| K | I | O | P | L | Q | W | A | F | Z | H | C | E | O | P |
| E | V | N | I | K | I | Q | S | C | F | P | I | I | N | F |
| M | T | L | H | T | K | D | K | F | U | T | T | E | H | F |
| P | C | B | S | E | O | O | Q | I | A | U | T | N | E | K |
| A | A | Y | R | K | J | M | U | P | L | S | O | L | M | T |
| T | T | E | E | K | T | T | E | O | I | R | R | Y | U | F |
| H | N | U | N | F | R | B | S | L | K | W | N | L | S | M |
| Y | O | O | W | L | A | Y | T | M | O | R | D | Z | S | K |
| O | C | W | O | S | Y | A | I | L | I | R | Q | A | A | C |
| L | E | R | E | Z | A | S | O | K | C | L | T | O | T | X |
| W | Y | E | K | E | P | Z | N | M | Z | E | E | N | N | T |
| O | E | M | A | R | A | L | V | C | N | X | B | V | O | Q |
| E | C | E | T | T | C | I | N | A | P | T | N | O | D | C |
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