Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | X | H | D | S | N | Z | Z | Z | I | K | G | Q | V | T |
| G | N | G | J | P | G | Y | U | M | G | A | P | S | N | P |
| D | V | O | N | F | E | L | I | M | S | Y | L | E | I | Y |
| E | T | Z | I | V | O | D | Z | K | V | L | I | H | N | S |
| I | S | S | D | T | K | P | Q | I | L | T | S | E | O | T |
| N | P | P | Q | A | O | U | Z | E | A | R | T | L | C | C |
| O | Z | E | X | J | E | M | K | P | E | S | U | A | U | I |
| P | K | K | G | S | A | Q | E | N | I | T | T | W | J | N |
| E | P | R | T | F | M | B | W | L | I | N | F | M | W | A |
| Q | E | I | J | V | Q | O | P | O | O | D | S | O | Q | P |
| V | O | H | Z | O | E | B | N | C | O | R | V | V | D | T |
| N | O | Q | P | K | B | M | E | M | P | A | T | H | Y | N |
| Z | D | G | A | Y | R | Y | T | I | D | O | W | N | R | O |
| W | Z | T | K | H | E | M | U | S | S | A | T | N | O | D |
| V | Y | A | L | E | I | I | Q | W | F | T | Q | Q | W | C |
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