Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | U | G | S | J | L | D | T | R | Q | I | O | M | K | D |
| T | R | J | Y | C | P | L | N | S | H | R | Y | P | N | H |
| U | E | B | R | S | I | M | E | G | C | F | D | O | N | X |
| T | K | F | M | V | H | N | I | G | W | F | I | Z | O | E |
| N | E | L | I | M | S | E | T | E | D | T | D | X | I | C |
| Y | E | M | N | X | R | T | A | F | O | X | N | K | T | B |
| H | M | O | A | D | E | S | P | M | K | P | Y | Y | U | X |
| T | U | K | Z | G | N | I | E | V | K | L | N | R | L | R |
| A | S | L | X | Z | W | L | B | P | A | O | X | C | O | Y |
| P | S | Z | Z | N | O | I | T | S | E | U | Q | K | S | A |
| M | A | J | I | R | E | Y | E | C | O | N | T | A | C | T |
| E | T | H | T | I | K | H | Q | T | K | Y | F | I | Q | P |
| N | N | N | B | E | A | Z | N | P | V | C | G | P | V | A |
| O | O | M | G | R | T | R | B | B | B | D | I | I | J | I |
| C | D | O | N | T | P | A | N | I | C | P | L | M | C | P |
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