Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | S | B | T | L | G | H | Z | U | Z | N | E | C | K | C |
| K | N | H | A | M | E | M | U | S | S | A | T | N | O | D |
| W | O | W | K | P | M | Y | K | Q | M | C | T | N | A | O |
| D | I | F | E | V | P | G | E | O | L | I | T | W | O | N |
| G | T | X | O | K | A | E | D | C | U | R | L | Q | B | T |
| Y | S | B | W | A | T | B | M | L | O | S | P | E | M | P |
| G | E | Q | N | V | H | I | B | L | V | N | W | D | M | A |
| A | U | E | E | X | Y | Q | E | I | Z | O | T | D | A | N |
| K | Q | B | R | V | L | M | P | S | V | I | M | A | K | I |
| N | K | W | S | G | O | S | A | T | N | T | S | H | C | C |
| I | S | Z | H | T | P | Q | T | E | N | U | A | L | F | T |
| Z | A | S | I | J | H | Z | I | N | Y | L | S | G | W | G |
| I | R | O | P | Y | F | U | E | A | M | O | F | S | P | P |
| Y | N | X | W | D | O | C | N | L | U | S | O | Y | R | T |
| N | R | V | B | W | R | A | T | U | S | G | R | P | V | P |
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