Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| G | K | A | V | N | U | H | T | T | R | L | A | T | G | P |
| S | Y | S | M | I | L | E | N | Q | F | P | F | Q | N | J |
| G | P | K | V | I | C | X | E | H | B | W | P | O | B | W |
| R | Z | Q | X | V | A | N | I | Y | G | N | I | C | Q | S |
| F | I | U | U | J | N | E | T | Z | O | T | H | H | X | P |
| P | E | E | Z | E | E | T | A | H | O | N | S | C | W | J |
| N | M | S | Y | O | B | S | P | M | K | O | R | O | A | S |
| O | U | T | N | E | L | I | E | S | L | Q | E | T | R | T |
| L | S | I | L | Z | C | L | B | U | V | M | N | T | G | T |
| F | S | O | O | B | O | O | T | W | P | A | W | M | X | L |
| D | A | N | Y | R | B | I | N | A | C | N | O | B | T | T |
| I | T | K | T | F | O | O | T | T | X | T | E | H | O | M |
| R | N | N | P | N | C | H | H | U | A | T | K | U | F | R |
| Y | O | T | V | Z | Y | R | U | M | I | C | A | T | H | I |
| C | D | O | N | T | P | A | N | I | C | H | T | F | W | N |
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