Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | E | S | H | A | I |
| M | O | P | I | H | S | R | E | N | W | O | E | K | A | T |
| C | N | N | W | P | E | Y | K | G | O | M | Y | P | S | Q |
| K | T | M | T | L | Y | H | T | A | P | M | E | X | K | U |
| Z | A | Q | I | R | P | N | G | N | E | M | C | E | Q | C |
| A | S | M | U | M | O | S | J | Q | R | O | O | G | U | U |
| E | S | F | Q | M | A | L | A | B | J | N | N | A | E | U |
| W | U | O | P | I | I | G | E | W | O | F | T | K | S | K |
| I | M | J | L | S | O | P | J | M | S | F | A | Q | T | K |
| J | E | W | T | U | A | A | Z | F | O | J | C | F | I | F |
| E | V | E | L | T | T | W | Q | B | W | T | T | V | O | C |
| P | N | C | I | Z | G | I | Z | U | Y | A | I | L | N | L |
| H | P | E | N | A | Z | H | O | T | T | P | O | O | X | V |
| V | N | I | T | I | U | R | S | N | A | F | Y | F | N | T |
| T | Q | T | G | X | C | Q | J | F | C | Q | X | R | V | V |
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