Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | M | W |
| M | D | M | P | A | V | Y | O | Y | Q | S | D | B | N | T |
| D | Y | H | T | A | P | M | E | D | K | J | M | O | P | M |
| W | N | X | J | J | J | C | A | Q | H | W | I | I | U | F |
| H | R | E | U | Z | O | B | U | B | D | T | K | C | L | W |
| T | R | B | T | N | I | E | M | C | O | R | E | F | F | E |
| U | C | F | T | S | S | B | I | M | I | M | H | N | N | Y |
| I | G | A | B | T | I | N | E | D | N | X | N | O | O | V |
| S | C | U | I | P | A | L | M | P | V | O | I | D | N | Z |
| T | D | O | C | P | O | V | Q | V | A | T | K | P | G | G |
| F | N | U | T | R | D | H | X | M | U | T | K | F | Q | T |
| X | X | N | T | H | X | F | P | L | F | C | I | F | G | Q |
| K | O | N | U | A | H | C | O | T | F | B | B | E | K | P |
| D | O | N | T | A | S | S | U | M | E | N | U | Q | N | X |
| C | D | U | S | B | L | R | L | H | K | J | J | B | S | T |
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