Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | U | F | P | U | T | W | P | T | N | H | P | T | T |
| Z | O | E | R | I | J | W | E | O | J | T | N | C | N | N |
| T | N | N | L | H | Q | O | H | O | J | E | A | E | O | S |
| Z | T | K | T | S | M | I | L | E | T | T | I | I | G | P |
| X | A | T | S | R | J | K | G | S | N | T | T | X | Y | U |
| M | S | C | O | E | O | I | I | O | A | S | O | L | J | U |
| C | S | I | L | N | L | L | C | P | E | S | M | C | T | D |
| G | U | N | U | W | O | E | E | U | R | J | Q | N | K | O |
| E | M | A | T | O | Y | B | Q | M | F | T | J | K | E | N |
| S | E | P | I | E | Y | K | W | I | O | T | K | M | P | F |
| G | V | T | O | K | S | P | P | L | P | T | P | U | G | J |
| U | Y | N | N | A | B | F | L | Q | I | A | I | T | L | W |
| R | U | O | U | T | V | M | T | C | T | Z | B | O | E | N |
| L | W | D | J | Y | T | Z | L | H | N | U | R | T | N | V |
| M | I | N | R | B | P | L | Y | F | M | V | F | O | A | X |
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