Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | O | D | Q | I | T |
| O | O | X | F | L | U | A | S | Y | R | E | I | N | N | C |
| Y | N | N | B | Q | T | E | Y | X | H | B | L | E | L | P |
| M | T | Z | T | N | G | C | M | L | K | T | I | I | A | I |
| V | A | B | V | R | O | L | A | Z | L | T | A | U | M | H |
| V | S | V | X | H | O | I | K | T | A | O | X | P | E | S |
| C | S | C | V | K | M | L | T | P | N | I | F | Q | M | R |
| I | U | I | Q | F | I | K | E | S | Z | O | Z | J | X | E |
| W | M | P | S | S | G | B | J | M | E | D | C | G | K | N |
| H | E | Y | T | Y | D | Y | L | B | O | U | B | E | Q | W |
| R | S | E | W | X | G | F | L | W | L | T | Q | Z | Y | O |
| W | N | C | E | C | Q | H | Q | C | T | X | I | K | T | E |
| M | Y | G | E | X | Q | N | O | I | T | U | L | O | S | K |
| P | D | Q | O | U | K | B | K | Q | Y | B | T | V | N | A |
| D | N | U | W | U | L | Q | L | P | R | P | K | Y | V | T |
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