Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | N | A | A | W | D | Q | C | M | G | H | Z | M | Y | G |
| T | A | K | E | O | W | N | E | R | S | H | I | P | N | E |
| X | S | X | Y | P | S | W | J | M | I | P | Q | O | A | G |
| D | K | J | E | G | M | Q | I | T | A | B | I | J | W | H |
| P | Q | O | C | C | L | L | J | A | Q | T | R | Q | N | V |
| C | U | J | O | V | E | A | L | B | O | Q | F | V | Q | P |
| I | E | H | N | B | O | F | K | M | I | Z | I | P | K | S |
| N | S | B | T | D | X | B | E | P | A | T | I | E | N | T |
| A | T | V | A | F | H | L | W | M | I | N | I | A | H | W |
| P | I | M | C | T | O | U | I | X | P | O | S | L | L | M |
| T | O | J | T | R | U | P | R | S | I | A | G | Q | D | B |
| N | N | W | T | R | U | N | J | S | T | X | T | X | R | M |
| O | G | N | K | K | R | Z | X | H | X | E | S | H | I | Y |
| D | O | N | T | A | S | S | U | M | E | O | N | P | Y | E |
| C | A | N | C | P | G | K | N | O | I | T | U | L | O | S |
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