Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | J | Y | V | T | S | F | L | E | D | J | M | H | F | C |
| J | W | R | A | C | E | M | U | S | S | A | T | N | O | D |
| H | N | N | L | A | M | P | S | Y | A | G | G | N | V | U |
| N | F | E | C | T | P | E | Q | H | F | Q | T | U | G | Y |
| I | I | R | N | N | A | X | B | L | E | R | A | N | M | D |
| E | G | P | W | O | T | D | D | I | O | Z | H | T | U | O |
| X | L | R | R | C | H | C | J | L | I | S | T | E | N | N |
| Y | F | D | B | E | Y | B | E | P | A | T | I | E | N | T |
| T | O | B | A | Y | E | M | H | T | V | Y | V | E | I | P |
| V | T | A | K | E | O | W | N | E | R | S | H | I | P | A |
| W | F | K | W | T | M | F | E | R | B | M | P | W | L | N |
| T | N | Z | I | S | S | O | L | U | T | I | O | N | E | I |
| K | Y | O | A | C | W | W | O | H | O | L | X | W | M | C |
| N | N | O | I | N | W | A | P | T | D | E | Z | L | H | G |
| M | A | S | K | Q | U | E | S | T | I | O | N | E | Q | I |
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