Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | M | R | S | T | I | J | A | W | E | B | X | C | Y | C |
| W | T | V | T | C | E | M | U | S | S | A | T | N | O | D |
| H | W | R | F | A | X | Y | X | Q | K | V | T | N | D | L |
| X | D | M | D | T | C | L | F | Y | U | N | T | D | E | Q |
| F | R | C | D | N | V | K | C | U | E | R | P | G | T | A |
| B | S | N | H | O | C | M | I | I | O | E | L | I | M | S |
| E | Y | C | N | C | W | J | T | L | I | S | T | E | N | K |
| Q | X | K | B | E | H | A | E | M | P | A | T | H | Y | Q |
| N | J | T | L | Y | P | M | M | G | P | M | S | Q | P | U |
| O | T | A | K | E | O | W | N | E | R | S | H | I | P | E |
| A | A | P | B | T | M | H | N | O | I | T | U | L | O | S |
| F | H | I | I | G | P | S | Y | D | V | F | K | E | U | T |
| J | V | O | Z | G | Q | I | X | N | T | G | A | Y | M | I |
| G | N | D | O | N | T | P | A | N | I | C | O | N | M | O |
| T | U | F | Q | S | A | D | R | S | J | L | U | V | J | N |
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