Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | I | U | S | O | L | U | T | I | O | N | M | X | L | C |
| N | N | N | D | S | H | A | N | E | E | G | A | W | I | X |
| J | M | O | P | W | P | X | E | Y | L | D | H | P | V | X |
| F | N | C | I | L | G | K | I | S | I | V | I | V | N | K |
| Q | O | A | Z | T | X | B | T | S | M | H | C | E | T | C |
| F | I | P | Y | L | O | F | A | S | S | P | T | T | E | L |
| S | T | W | H | O | G | M | P | R | Q | S | G | Y | M | I |
| T | S | I | T | Y | I | K | E | O | I | G | E | B | U | X |
| W | E | F | A | C | A | N | B | L | H | C | Z | S | S | W |
| N | U | G | P | K | W | L | J | C | O | K | Z | N | S | M |
| Q | Q | W | M | O | C | S | H | N | D | R | F | T | A | A |
| M | K | E | E | S | E | H | T | N | N | O | T | V | T | Q |
| D | S | K | Y | F | H | A | Y | S | S | I | S | N | N | K |
| Q | A | K | G | R | C | Y | L | M | N | J | U | E | O | H |
| T | L | N | U | T | C | I | N | A | P | T | N | O | D | C |
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