Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | T | I | Z | K | K | Z | Q | P | E | R | K | R | B | E |
| H | N | Q | A | R | Q | D | F | N | O | L | B | G | N | A |
| K | O | E | W | K | Q | X | O | E | N | M | I | O | O | T |
| D | P | N | I | U | I | I | H | R | T | S | I | M | E | A |
| V | M | T | T | T | T | W | L | Q | J | T | L | E | S | K |
| R | E | K | I | U | A | I | E | L | O | F | C | K | E | E |
| J | M | J | L | S | W | P | C | M | C | Z | Q | H | Y | O |
| W | U | O | C | R | W | E | E | I | X | U | B | E | H | W |
| P | S | F | W | K | S | L | N | B | E | Y | C | M | P | N |
| S | S | Z | Q | A | O | A | I | S | I | O | S | P | X | E |
| T | A | E | J | R | P | N | T | S | N | X | V | A | I | R |
| X | T | Q | T | T | D | I | A | T | T | Q | A | T | D | S |
| L | N | N | N | H | O | C | A | F | M | E | P | H | G | H |
| V | O | O | R | N | E | C | Y | Y | E | G | N | Y | T | I |
| C | D | P | N | K | T | E | J | M | Z | A | C | K | R | P |
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