Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | O | C | U | Q | S | T | Q | W | L | Q | V | R | S | T |
| D | O | N | T | A | S | S | U | M | E | Z | K | E | R | A |
| O | O | N | M | K | Z | N | O | I | T | U | L | O | S | K |
| N | C | B | T | Y | M | I | W | L | F | R | B | K | N | E |
| T | U | X | M | R | N | L | W | R | X | B | Q | T | Y | O |
| P | I | N | T | B | O | B | A | O | C | U | Q | E | O | W |
| A | N | E | T | S | I | L | K | B | E | X | C | L | H | N |
| N | Y | H | T | A | P | M | E | S | D | O | T | U | X | E |
| I | R | U | H | Z | L | P | T | M | N | O | D | L | P | R |
| C | M | T | T | E | A | I | A | T | O | E | L | I | M | S |
| V | H | B | B | T | O | J | A | Q | A | T | L | C | D | H |
| J | V | V | I | N | N | C | H | K | V | T | I | Q | E | I |
| L | X | E | E | C | T | I | I | I | G | X | X | O | K | P |
| F | N | N | F | Y | L | C | A | H | A | A | B | A | N | P |
| T | G | K | Z | U | F | N | Y | R | I | I | E | Y | A | M |
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