Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | T | M | X | C | S |
| P | O | S | N | T | D | U | Y | A | C | W | E | D | H | P |
| X | N | N | R | V | Y | B | H | A | T | Z | E | L | I | J |
| H | T | O | T | U | X | Q | T | P | O | B | I | H | T | U |
| L | A | S | S | R | P | N | A | Z | Q | X | S | G | V | W |
| O | S | T | M | V | O | P | P | K | L | R | M | X | Y | J |
| M | S | Y | R | C | R | L | M | B | E | Y | I | R | I | R |
| B | U | E | E | S | I | G | E | N | G | L | L | V | Z | V |
| A | M | Y | A | S | J | P | W | M | A | O | E | Z | A | W |
| P | E | Z | T | P | A | O | R | A | O | W | J | M | X | N |
| W | A | E | W | T | E | U | G | P | I | T | U | A | D | V |
| F | N | O | I | K | P | B | N | T | P | B | I | R | S | K |
| N | V | E | A | S | K | Q | U | E | S | T | I | O | N | F |
| Q | N | T | N | S | S | O | L | U | T | I | O | N | N | Z |
| T | S | G | R | B | K | S | R | A | D | K | C | R | L | T |
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