Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | N | A | Q | V | V | X | X | K | L | L | K | T | D | C |
| B | N | O | I | T | S | E | U | Q | K | S | A | H | O | K |
| A | C | W | D | S | W | Q | T | X | B | K | Z | N | N | P |
| T | C | A | T | N | O | C | E | Y | E | K | T | T | T | I |
| F | F | Y | S | I | J | M | M | O | R | R | C | J | A | I |
| J | Z | Z | M | L | P | M | W | W | O | I | D | C | S | S |
| G | D | P | D | A | J | N | B | L | N | H | S | K | S | Z |
| D | P | V | T | M | E | W | E | A | A | T | N | N | U | C |
| U | Q | H | N | R | X | M | P | A | E | M | O | O | M | A |
| Z | Y | O | S | P | O | T | A | A | L | G | I | F | E | F |
| Q | W | H | T | T | N | B | T | Y | I | X | T | T | H | L |
| R | I | S | I | O | A | U | I | W | M | Q | U | D | P | W |
| P | R | O | D | H | V | N | E | T | S | I | L | F | D | D |
| R | N | P | H | I | N | Z | N | G | N | X | O | R | T | R |
| T | D | O | B | J | H | D | T | S | F | Z | S | X | X | U |
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