Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | L | U | E | G | A | O | T | S | F | I | A | V | O | J |
| R | N | Q | R | B | X | F | N | O | E | B | I | N | W | F |
| D | K | O | J | C | S | W | E | L | M | C | R | M | S | L |
| G | K | L | I | P | W | K | I | U | U | R | H | I | D | N |
| X | X | N | B | T | O | K | T | T | S | Y | D | A | T | P |
| S | T | M | O | V | O | G | A | I | S | P | Q | B | C | E |
| D | J | C | S | I | Z | M | P | O | A | M | C | K | E | V |
| O | T | I | A | O | T | A | E | N | T | L | I | I | B | C |
| N | N | E | C | T | I | S | B | L | N | A | P | L | L | H |
| T | E | Y | Z | I | N | Z | E | F | O | Z | Y | V | E | F |
| P | T | X | L | H | W | O | P | U | D | R | M | Y | I | F |
| A | S | C | E | Z | E | M | C | J | Q | D | T | W | R | R |
| N | I | Y | H | T | A | P | M | E | E | K | B | N | H | S |
| I | L | Z | E | Q | Z | E | N | M | Y | D | S | J | O | C |
| C | P | I | H | S | R | E | N | W | O | E | K | A | T | C |
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