Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | D | W | V | E | K | U | R | V | G | A | D | K | W | C |
| S | N | J | F | B | E | P | A | T | I | E | N | T | M | I |
| X | B | O | L | A | Z | Y | A | S | Y | V | D | V | T | N |
| Y | T | X | I | I | S | D | E | G | S | O | R | A | T | A |
| D | H | Q | F | T | M | K | H | C | U | W | K | H | M | P |
| Q | I | T | W | K | O | Y | Q | R | O | E | D | I | K | T |
| F | K | N | A | U | Q | M | H | U | O | N | H | L | V | N |
| R | H | J | O | P | W | B | E | W | E | F | T | U | O | O |
| B | L | A | C | I | M | I | N | L | Q | S | Y | A | U | D |
| Q | S | P | M | F | T | E | E | G | O | Q | T | G | C | P |
| S | U | P | Q | W | R | U | X | Y | B | R | Y | I | X | T |
| Z | T | W | F | S | M | I | L | E | P | X | T | W | O | O |
| H | L | Z | H | Z | I | R | Z | O | D | V | I | N | B | N |
| I | Q | I | P | N | E | M | U | S | S | A | T | N | O | D |
| F | P | G | N | E | T | S | I | L | B | A | I | H | W | C |
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