Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | G | M | S | L | G | U | G | B | O | O | S | M | B | C |
| M | N | A | N | N | E | M | U | S | S | A | T | N | O | D |
| G | E | E | M | E | O | W | M | R | D | M | C | N | N | O |
| B | C | I | I | V | T | I | J | P | I | X | T | N | P | N |
| P | D | E | C | T | L | S | T | H | I | R | N | E | L | T |
| T | H | C | R | E | A | V | I | U | O | D | O | L | G | P |
| B | C | Q | I | V | P | P | T | L | L | Z | I | H | N | A |
| X | N | A | Y | E | Y | K | E | J | R | O | T | V | K | N |
| F | I | M | T | E | Q | M | N | B | Y | F | S | Q | M | I |
| G | Z | H | S | N | O | X | S | L | H | V | E | Y | I | C |
| M | B | W | F | T | O | M | J | M | T | I | U | G | N | P |
| C | P | X | I | E | Z | C | S | R | A | B | Q | D | P | A |
| L | L | O | T | I | R | E | E | D | P | I | K | S | C | F |
| E | N | P | Z | K | K | Y | O | Y | M | J | S | F | K | J |
| P | I | H | S | R | E | N | W | O | E | K | A | T | X | I |
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