Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | G | K | D | T | C | I | N | A | P | T | N | O | D | C |
| F | N | T | N | O | C | O | P | N | P | M | Y | K | O | C |
| E | S | E | A | D | Q | A | U | P | A | D | H | N | N | B |
| A | W | T | I | K | L | J | T | O | W | V | T | U | T | N |
| S | Z | J | S | T | E | Z | O | N | B | R | A | N | A | I |
| K | G | T | T | P | A | O | W | Z | O | R | P | I | S | D |
| Q | B | P | G | A | Y | P | W | L | W | C | M | Q | S | P |
| U | O | G | J | H | Q | S | E | N | I | B | E | K | U | R |
| E | T | W | O | Z | A | M | O | B | E | S | M | Y | M | C |
| S | K | L | W | U | O | R | L | L | T | R | T | L | E | O |
| T | D | H | T | T | H | R | V | V | U | F | S | E | Z | K |
| I | H | Q | I | W | E | K | G | D | R | T | M | H | N | R |
| O | F | O | G | C | T | J | C | G | J | H | I | Q | I | E |
| N | N | Z | B | L | G | Z | B | C | P | L | L | O | G | P |
| C | F | J | L | H | B | Q | P | M | V | T | E | K | N | R |
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