Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| E | J | N | M | F | I | D | T | S | Q | S | O | S | D | K |
| K | N | P | Y | F | K | J | N | C | D | B | P | I | Y | X |
| P | R | O | O | T | W | K | E | R | I | N | L | H | O | C |
| O | I | D | I | C | S | V | I | I | E | U | T | P | N | A |
| Y | X | H | M | T | E | T | T | S | E | A | L | E | K | D |
| E | S | R | S | T | O | I | A | P | P | T | T | N | E | R |
| Q | G | L | M | R | M | M | P | M | O | S | B | E | M | F |
| P | U | U | I | L | E | Q | E | J | I | J | H | P | U | M |
| W | X | J | L | B | S | N | B | L | X | W | W | P | S | P |
| B | W | W | E | Z | I | L | W | Y | O | C | F | K | S | Q |
| F | T | Q | E | E | Y | A | R | O | X | R | V | X | A | K |
| T | C | A | T | N | O | C | E | Y | E | T | T | N | T | R |
| C | I | N | A | P | T | N | O | D | Q | K | A | N | N | W |
| D | N | O | I | T | S | E | U | Q | K | S | A | E | O | Q |
| J | G | S | O | L | U | T | I | O | N | G | J | T | D | C |
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