Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | N | S | S | W | Q | S | T | Y | A | X | Q | W | N | C |
| F | L | N | V | K | P | T | N | V | Y | C | B | J | O | C |
| D | F | O | C | T | I | W | E | C | Y | N | J | N | I | U |
| M | C | T | I | I | H | C | I | C | B | O | T | M | T | D |
| T | E | C | N | G | S | T | T | Q | D | R | Z | G | S | V |
| I | C | V | A | D | R | M | A | U | O | T | S | V | E | S |
| S | F | A | P | P | E | Y | P | L | N | I | D | L | U | O |
| J | G | H | T | X | N | X | E | I | T | O | H | L | Q | L |
| E | D | G | N | N | W | M | B | S | A | L | D | M | K | U |
| H | T | R | O | S | O | S | K | T | S | C | V | U | S | T |
| B | I | Q | D | T | E | C | K | E | S | H | K | M | A | I |
| O | R | U | I | Q | K | T | E | N | U | D | I | K | A | O |
| T | I | O | E | K | A | M | I | Y | M | L | O | X | G | N |
| E | N | B | Y | H | T | A | P | M | E | A | I | K | N | I |
| R | G | N | P | G | J | T | I | Y | W | E | B | E | A | U |
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