Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | C | R | Q | L | O | H | F | X | R | H | I | K | P | T |
| T | N | N | K | W | B | L | I | O | N | W | T | I | N | O |
| L | J | O | E | D | P | K | A | Q | L | V | H | E | O | W |
| F | T | I | I | Z | S | E | L | I | M | S | I | G | D | X |
| R | R | T | U | T | C | L | H | X | R | T | X | H | Z | U |
| M | E | S | X | K | O | X | D | E | A | S | A | N | E | P |
| T | T | E | Z | G | K | M | N | P | O | Z | V | Y | M | A |
| I | D | U | O | S | U | W | E | L | Z | H | E | A | U | Q |
| X | J | Q | K | E | O | B | U | L | G | C | M | D | S | N |
| A | E | K | I | E | S | T | I | P | O | Y | P | S | S | R |
| A | U | S | K | L | I | S | X | N | U | R | A | M | A | Y |
| P | F | A | V | O | T | B | T | P | A | I | T | X | T | B |
| W | T | X | N | E | E | A | Q | Z | K | O | H | N | N | G |
| W | G | I | N | R | C | N | I | G | M | G | Y | V | O | U |
| I | G | E | O | T | C | I | N | A | P | T | N | O | D | C |
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